YOU ARE THE BEST- WE ARE THE BEST!

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It’s that time of year where many of us reflect on the past 12 months and take an inventory of accomplishments. Before I do that, I want to let you know that I am incredibly proud of the work the we have done together as a team to provide care and comfort to those in need and their loved ones. Sometimes it may not feel like it, but every single person - front line care provider, kitchen, volunteers, building, administration – all make a significant difference in many people ‘s lives either directly or indirectly. This year has seen an unprecedented amount of change. On our journey, we have made a few mistakes and that is to be expected, however along the way we have also learned a lot. For me, the biggest learning is that even though we sometimes don’t feel like it, we are a very resilient group of people; we overcame challenges, we solved problems and we persevered. In doing so we achieved a lot together. I know this is not a complete list and apologies in advance for the items I have missed, but here it goes:

 

  • We cared for 117 residents and their loved ones

  • We had a miniature pony come and visit a resident

  • We began using Google Calendar to track availability

  • We developed an orientation passport for new employees

  • We celebrated the soon- arrival of our M.D.'s baby

  • We welcomed a few new members to the Palliative Care team: Kristen Watt, Dr. Lindsay Chapman

  • We have helped resident's and their families celebrate birthdays, holidays, and anniversaries within our space

  • We implemented a pension plan (and then we fixed it!)

  • We sorted out payroll issues for a lot of employees going back years to fix it

  • We had the best Hike for Hospice ever

  • We introduced a new slate of board directors and officers

  • We got our Facebook page up, running, and current

  • We gave our website an overhaul

  • We introduced an employee portal on our website for staff to keep informed

  • We did a lot of mandatory learning through our on-line learning platform

  • We implemented a lot of new Policies and Procedures

  • We arranged for hospice email accounts for everyone

  • We launched a monthly conversation with me and Paul our Board Chair for staff and volunteers to get the scoop

  • We welcomed 15 new team members

  • We implemented team leads with our volunteers

  • We cooked a ton of delicious meals for our residents

  • We passed every single Public Health Inspection

  • We started the Above and Beyond the Call of Duty employee recognition

  • We implemented tracking for vacations and absences

  • We sent out a terrific newsletter

  • We created a much-needed staff scheduling policy

  • We implemented staff input for the new master

  • We implemented a Volunteer Handbook

  • We celebrated our great volunteers

  • We stopped using a Nurse Agency

  • We developed implemented paid RN on call to ensure we are in compliance with our LHIN contract and to ensure top quality palliative care 24/7

  • We had an open house to celebrate our anniversary

  • We facilitated 4 memorial services

  • We launched a support resource for all staff to assist with compassion fatigue

  • We had an amazing Gala! Launched our Sponsor a Bed campaign that evening.

  • We involved restaurants throughout Grey and Bruce in an awareness campaign for Hospice.

  • We applied for and received a lottery licence for Nevada tickets sold at Barry’s Service Centre in Rockford.

  • We applied for and received our first Grant which allowed us to start a Bereavement Café

  • We had an amazing float in the Santa Parade

  • We held a great Volunteer appreciation event with our first ‘regifting’ fundraiser – proceeds went to Becky’s kitchen

  • We established a Residential Hospice of Grey Bruce Endowment Fund through the Community Foundation of O.S.

  • We established the Joan Corbett-Fujiki Endowment Fund to establish support for our Nursing Staff

  • We mentored RFC staff in the use of the crisis admit protocol which enhanced our ability to quickly intake a new applicant

I think that the list is long enough. It is a bit breath taking when you think about the effort and hours that have been put into making our hospice a better place for everyone. I often hear how lucky we are to have a facility like Chapman House; I think we are even luckier that all of you have chosen this as a place where you spend a lot of your energy. Thank you. Much health and happiness to you and your loved ones over the Holiday Season.

Alex Hector