YOU ARE THE BEST- WE ARE THE BEST!
It’s that time of year where many of us reflect on the past 12 months and take an inventory of accomplishments. Before I do that, I want to let you know that I am incredibly proud of the work the we have done together as a team to provide care and comfort to those in need and their loved ones. Sometimes it may not feel like it, but every single person - front line care provider, kitchen, volunteers, building, administration – all make a significant difference in many people ‘s lives either directly or indirectly. This year has seen an unprecedented amount of change. On our journey, we have made a few mistakes and that is to be expected, however along the way we have also learned a lot. For me, the biggest learning is that even though we sometimes don’t feel like it, we are a very resilient group of people; we overcame challenges, we solved problems and we persevered. In doing so we achieved a lot together. I know this is not a complete list and apologies in advance for the items I have missed, but here it goes:
We cared for 117 residents and their loved ones
We had a miniature pony come and visit a resident
We began using Google Calendar to track availability
We developed an orientation passport for new employees
We celebrated the soon- arrival of our M.D.'s baby
We welcomed a few new members to the Palliative Care team: Kristen Watt, Dr. Lindsay Chapman
We have helped resident's and their families celebrate birthdays, holidays, and anniversaries within our space
We implemented a pension plan (and then we fixed it!)
We sorted out payroll issues for a lot of employees going back years to fix it
We had the best Hike for Hospice ever
We introduced a new slate of board directors and officers
We got our Facebook page up, running, and current
We gave our website an overhaul
We introduced an employee portal on our website for staff to keep informed
We did a lot of mandatory learning through our on-line learning platform
We implemented a lot of new Policies and Procedures
We arranged for hospice email accounts for everyone
We launched a monthly conversation with me and Paul our Board Chair for staff and volunteers to get the scoop
We welcomed 15 new team members
We implemented team leads with our volunteers
We cooked a ton of delicious meals for our residents
We passed every single Public Health Inspection
We started the Above and Beyond the Call of Duty employee recognition
We implemented tracking for vacations and absences
We sent out a terrific newsletter
We created a much-needed staff scheduling policy
We implemented staff input for the new master
We implemented a Volunteer Handbook
We celebrated our great volunteers
We stopped using a Nurse Agency
We developed implemented paid RN on call to ensure we are in compliance with our LHIN contract and to ensure top quality palliative care 24/7
We had an open house to celebrate our anniversary
We facilitated 4 memorial services
We launched a support resource for all staff to assist with compassion fatigue
We had an amazing Gala! Launched our Sponsor a Bed campaign that evening.
We involved restaurants throughout Grey and Bruce in an awareness campaign for Hospice.
We applied for and received a lottery licence for Nevada tickets sold at Barry’s Service Centre in Rockford.
We applied for and received our first Grant which allowed us to start a Bereavement Café
We had an amazing float in the Santa Parade
We held a great Volunteer appreciation event with our first ‘regifting’ fundraiser – proceeds went to Becky’s kitchen
We established a Residential Hospice of Grey Bruce Endowment Fund through the Community Foundation of O.S.
We established the Joan Corbett-Fujiki Endowment Fund to establish support for our Nursing Staff
We mentored RFC staff in the use of the crisis admit protocol which enhanced our ability to quickly intake a new applicant
I think that the list is long enough. It is a bit breath taking when you think about the effort and hours that have been put into making our hospice a better place for everyone. I often hear how lucky we are to have a facility like Chapman House; I think we are even luckier that all of you have chosen this as a place where you spend a lot of your energy. Thank you. Much health and happiness to you and your loved ones over the Holiday Season.